Comcast ’s customer serviceis notoriously terrible . It sucks so bad , Comcast lobbyist dangled entree to non - terrible client serviceas a deal - sweetenerfor Washington influencers .
https://gizmodo.com/its-completely-absurd-how-hard-it-is-to-cancel-comcast-1605040001
In an clause about the downfall of Meet The Press emcee David Gregory , The Washingtonian wait athow Comcast handled politiciansas the caller attempted to reset the way for a merger with Time Warner Cable :
Comcast also had an even more personal mode of sucking up to Washington . Its governance - amour team post around “ We ’ll make it right ” cards stamped with “ anteriority assistance ” codes for firm - trailing help and handed them out to congressional staffers , diary keeper , and other influential Washingtonians who complained about their inspection and repair .
These cards are n’t a newfangled initiative , and a Comcast spokesperson pointed out that the card are n’t only for politico in demand of a thoroughgoing greasing . “ A Comcast spokeswoman says this practice is n’t undivided to DC ; every Comcast employee receives the cards , which they can distribute to any client with overseas telegram or cyberspace trouble , ” The Washingtoniannoted .
Comcastrespondedto complaints that this is basically straight - up graft by deny that the scorecard are meant to point politician . “ The cards are available to all Comcast employee – no exclusion – and are used entirely at their discretion . We dole out them to our employees across the nation every twelvemonth . The card is not used to targetspecific customersor parts of the country … and it does not put people at the front of the line , it ’s just another option to get an issue conclude , ” the company write .
This is not the first tim Comcast has played the “ What , ME bribe ? ! ” calling card . in the first place this year , the companyinsisted that it donated $ 110,000 to an industry dinnerwhere FCC Commissioner Mignon Clyburn was presented with an honor just ’cause , and in spades NOT because it was endeavor to sway vote ( it subsequently crawfish funding after receive critique for the gauzy bidding ) .
On top of all that , having a dignitary service that does anything short of serving you breakfast says a lot about Comcast ’s baseline customer service . It ’s a testament to how hemmed in most consumers are when it comes to their cable choices . Comcast is slow getting better withrepairman - trackingand other genuinely utilitarian improvements , but it ’s hard to shake the smell that it ’s just playing courteous before the big merger .
https://gizmodo.com/comcast-technician-tracker-so-you-dont-have-to-wait-ar-1661157628
It ’d be a righteous bend of events if the politicians who get these cards realize they could only exist at a company that does n’t need a bigger monopoly . But count on that is like counting on being capable to cancel your service easily . [ The WashingtonianviaTechDirt ]
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