After 35 reports of the Samsung Galaxy Note 7 overheating and exploding , Samsungrecalledthe equipment former Friday morning . Now , Samsung has announced an central program for the machine , effective immediately . Tim Baxter , the president of Samsung Electronics America , is actively boost customers to barter - in their Note 7s , calling the company ’s recall “ proactive . ”
The Galaxy 7 go on sales event on August 19 , receiving positivereviews . The recall is a setback for Samsung , which after age of declining gross sales and profits , cover its biggest profitsin two twelvemonth in July , thanks to the Galaxy S7 and S7 Edge . The society expected the Note 7 to be likewise profitable .
In its announcement this even , Samsung says client are grant to replace their Galaxy Note 7 with a new equipment , which will be available as early on as next calendar week . Alternatively , you could exchange you Galaxy Note 7 for a a Galaxy S7 or Galaxy S7 edge . If you chose the second selection , Samsung will also exchange or repay any Note 7 appurtenance you already purchased , and give back the price deviation of the two phones .
All Galaxy Note 7 owners will be given a $ 25 gift card or that amount off their measure “ as a motion of appreciation . ” To exchange your machine , “ contact or visit the retail outlet where they purchased their machine or call 1 - 800 - SAMSUNG . ”
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